2025 Surron Light Bee

SHIPPING:

ORDER PROCESSING: Please allow 1-2 Days to process your order. Expect an email within 1-2 Days to let you know your order is on the way!

• STORE PICKUP - [10040 Arlington Ave. Ste A Riverside, CA 92503 ]
  Orders can be picked up daily, from [1.00pm to 3.00pm]. An email will be sent when your order is ready for pickup.
• During checkout, enter your address and choose the ship option. Click the "continue to shipping" button.
• When your order is ready for delivery, you will receive an email with real-time tracking information.                                                                                                   
• DOMESTIC/INTERNATIONAL SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.                                                                               
• INTERNATIONAL SHIPPING: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Best Key Solution is not responsible for these charges if they are applied and are your responsibility as the customer.

 RETURN AND REFUND

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at info@bestkeysolution.com. Please note that returns will need to be sent to the following address: [10040 Arlington Ave. Ste A, Riverside CA 92503 USA]
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• You can always contact us for any return question at info@bestkeysolution.com

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@bestkeysolution.com.